Have you tried either of these? The following steps will remove any password set in the Internet Explorer Content Advisor and allow you to reset the program to its original state. 1) Click on Start and choose Run. 2) Type in RegEdit and select OK. 3) Now click on the little plus sign to the left of H_KEY_LOCAL_MACHINE. 4) Continue to drill down, always clicking on the plus sign at the left of the named key, through Software, Microsoft, Windows, Current Version and Policies. 5) Now click on the Ratings folder. 6) In the right pane of the RegEdit window, you'll see an icon called Key. Click on it and press Delete. 7) Next, choose Registry and then Exit to exit RegEdit. You've just deleted your original Content Advisor password. 8) Restart the computer and run Internet Explorer again. 9) Choose View and then Internet Options (or Options for version 3.x). For IE 5 or greater, Click on Tools, Internet Options. 10) Click on the Content tab and click on Disable. When asked for a password, don't enter anything; just click on OK. This will disable Content Advisor because there's no longer a password. ~*~ If the ratings file is damaged, this is how to remove it. IE will create a new one. 1) Quit Internet Explorer 2) Open My Computer, click on Tools, Folder Options 3) Click on the View tab and make sure "Show hidden files and folders" is selected, you may also want to uncheck the box next to "Hide extensions for known file types" and click Ok 4) Double click on Drive C in My Computer 5) Double click on the Windows folder and then double click on the System folder 6) Search for the file RATINGS.POL and right click on it and choose Rename. Rename it to RATINGS.OLD 7) Close out of the open Windows and then reopen Internet Explorer 8) Click on Tools, Internet Options 9) Click on the Content tab, then click on Settings 10) Type in the Supervisor password if necessary and click OK 11) Select the Ratings options you would like and click OK and close out of Internet Explorer 12) When you reopen Internet Explorer, everything should work.