• Ideally it is: The customer is always right. However, you must keep this within realistic limitations. The truth is that not all customers are right and that many people will do whatever they need to get something for free. I have adjusted my rule to: Treat the customer like you would treat your best friend.
  • I hold the the belief that you you no customers, you have guests.
  • Rule #1 The customer is always Right Rule #2 See rule #1.
  • Treat a customer how you would want to be treated if you were the customer.
  • I am in customer service, and it is true, that the customer is always right, or so we make them believe they are even when they aren't...and to try and difuse the conversation with them if they are very angry.

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