ANSWERS: 32
  • About 3 months ago I bought a refurbished Samsung SGH-A737 slider phone from the AT&T GoPhone website. The information provided beforehand said that their refurbished phones looked and operated the same as a brand new phone and would save me about two hundred dollars over buying a new one. Almost two weeks to the day after placing the original order I finally received my new phone. Defective and scratched. The battery cover would not close properly, making the phone fairly unusable. I called AT&T to get a replacement and spent over 3 hours on hold waiting for them to transfer me to someone who could both understand the issue and someone who also had the authority to make a decision on how to proceed. Eight transfers later, I was coldly informed that I would have to pay in full for a replacement phone as well as for the shipping and handling, then once they received my defective phone they would credit my debit card for those charges and send me a bill for the new phone. I told them that this was unacceptable and that I had already paid, in full, for a working cell phone. After speaking to several reps, I asked to speak to a supervisor and after a heated debate he agreed to send out the replacement at no cost, asking me to return the defective phone in the same box the replacement arrived in using the return authorization labels that they would be sending out ASAP and that AT&T would credit my debit card for the price of the original phone and I could pay for the replacement. I asked why they couldn't refer to my original credit card order and was told they they don't save customer's debit card information, to which I replied "Then, how did you intend to credit my debit card?" He said they would have to send out a paper bill since there was no way to stop the order at the warehouse level and no way to bill a debit card twice for a single purchase. I finally received the replacement, several days later but in good condition. After a week or so the replacement phone would not charge properly, so I called AT&T again and told them about the problem. I spent yet another 3 hours waiting on hold for someone to figure out who to blame and decide who would be responsible for correcting the problem. Ultimately, I ended up being transferred to a tech rep that didn't speak English who informed me that he could not help me because he couldn't figure out why my phone was malfunctioning. Then he told me that I'd have to take my phone to an AT&T store and ask them to call him so that they could determine the problem. I was told at the AT&T store that even if they replaced the battery, I would probably have to call AT&T again and request a replacement phone. Here we go again. To make matters worse, the AT&T store manager said he couldn't replace my refurbished phone with a new one because they cost $299 and I paid for a refurbished phone. He said that they would be happy to call the warranty department on my behalf and have them send me a replacement but that it might be another week or so before I actually receive the replacement. So now I've been without a phone for over two weeks and AT&T still hasn't got a fucking clue about what is wrong with their customer service. On a happier note, they did credit my debit card for the full amount of the return and when I tried to pay them for the replacement phone, I was informed that my account was paid in full, making my cell phone purchase totally free. AT&T doesn't have a clue what they're doing. AT&T has the most horrible automatic phone system and the absolute worst customer service I've ever encountered in my 52 years on this planet. But, if this is any indication, they won't be in business very long. I wonder how just much time, money and aggravation they could have saved everyone involved if they had just replaced the refurbished phone with a new one and been done with it?
  • I hate landline phone service .. I had a $40.00 plan which covered 13 extras and unlimited long distance. They decided WITHOUT my ok to take me off that $40.00 plan, charge me $35.00 for a regular phone, $113.00 for the extras and then charge for the long distance (an average of 1000 minutes a month).. My bill for 3 months MAXIMUM would have been $150.00.. I paid $200.00 for the first bill (which they sent thru the bank and didn't post), had a $150.00 worth of credits for cancelled internet) and somehow I still owe $70.00.. $350.00 credit.. $150.00 bill balance owing $70.00 I see a BIG problem with that.. They technically owe me money.. They were not smart enough to ask this: she has a $40.00 plan that covers everything but she wants that cancelled she she can pay $150..00 plus long distance for everything. Now I am in collections because in their words "I REFUSE to pay"..they are so dam imcompetant I had cell phone service with them for 1 year and in 2 years I had 6 cell phones and we would have each one for just a month and it would break and they sent us another one recycled and it wasn't another month and it was broke.. 6 cell phones later, we said screw it and cancelled the service. I don't know for the life of me how they are staying in business.
  • I HATE AT&T - I called to have service cancelled and go to comcast triple play. AT&T convinced me that their new homezon would give me more for less and would work just like my ON Demand. *I had to switch out my DVR to see if this would improve speed and help with the freeze it caused. * No on demand you have to start downloading movies hours in advance * DSL had problems and finally when I called to see what we can do to reduce payment of my phone bill. I disconnected DSL. They charged me $275 for the cancellation. * I can't cancel the DISH side since that will be an adittional $66. I disconnected my phone service and want nothing to do with this company. I am on a mission to have people switch over to alternative services after this horrible experience with them.
  • I switch my landline to a competator after much agony with AT&T. When I switch, they deliberately severed my lines so the competition could switch me to their service. Took two days and 3 tech visits to re-establish service. They burned every bridge and I will never be their customer again.
  • yes, they offer bad service, bad customer service and seem to really not care. Why did apple align themselves with these loosers?
  • Well apple originaly offered the I-phone to verizon but they turned them down and AT&T jumped on it when they offered it to them. But the I-phone is a complete piece of shit.
  • YES!! I HATE ATT. I have not had landline service for more than a month. Of course, they are still billing me for the service (that I didn't have). When it first went out, I called Bellsouth repair and got ATT repair (Automated). The automated voice said that I did not have repair service and if it were in the lines in the house, I would have to pay. I ok'd that and then they did a test of the line. They said it was not in their system. I then talked to 2 different people. I was then told that I could not get it fixed until Jan 5. I ok'd that. When they did not show up on the 5th, I made the decision to change to Comcast digital voice. I had the appointment set up and then Comcast canceled the visit because ATT could not find my information for my phone number. The worst thing is that I had to use my cell phone for all my calls from home so I am going to be hit with a large bill from using it as my home phone. So-- Do I hate AT&T? You betcha I do.
  • The quality of calls is very poor - I can never hear people right. The airtime expires so they are basically stealing from me - just because I haven't talked for $15 worth credit in 30 days, why should they be able to cancel it. You can't contact them by e-mail, the web site just sends you in a circle round and round and round through the contact us pages. THEY TOTALLY SUCK!!
  • Dont even get me started there! I loathe AT&T (God forgive me) it seems to have slowly started when we decided to "bundle" our bill severall months ago. Well It took forever to get it all on one bill or even get bills period! When they finally got it right (or so we thought)given in mind that we had this service for over three years when it was first singular before AT&T bought them out.it was ok for about a month even though the bills were never regular and we would get cutt off notices and never get the first bill. Well.. last october through fault of mine we went over the minutes and I had to borrow 500+ dollars to get my phone back on. OHHHHHH and then the real "heck" began.My husband then upped our minutes from 2100 to 3000 and to be honest we never really talked more or less than usuall and I had ententionally been even more careful. Well they said" dont worry if your bill looks high, we will credit you for the 3000 minutes, so we were like "ok" I guess they know what they are doing.LAST month in januarary my husband called and paid the seemingly high bill that they said would look high, well it was lowered and they said it was paid in FULL BALANCE 0.00 and all of a sudden we get a 1,200 dollar bill!!! and they say its OUR fault!!! our phones are about to get cutt off and we dont have the deposit to go else where. ANYONE know numbers I can call and complain too that can care enough to get something done? I am quite tiffed right now. my warning is DONT BUNDLE!!!!!!!!!!!!!!!!!!!!!!
  • I hate AT&T!! I made a HUGE mistake switching over from Virgin Mobile. The ONLY reason I switched was because VM didn't offer quality phones. I bought a Pantech C530 GoPhone from AT&T. The phone is very nice, but AT&T is MUCH more expensive than VM. Every time you send/recieve a text or make a call you get a very annoying message with your balance on it. I graduated from High School...I know how to add and subtract. Today I sent a text message and then recieved a message saying it failed, would I like to retry? I sent it again, and it failed the second time. As I was typing a new message...my friend said he recieved that same text message 10...TEN times. I reviewed my account online and sure enough, I was charged .20 for all ten. I never had problems with VM and wish like hell I would have been happy with my other phone!
  • I've had pretty good luck with them, so far.
  • I HATE at&t! They have the worst network on earth, they crippled Skype and SlingPlayer, they won't support MMS and tethering until God knows when.......AND I have to pay $200 more for the iPhone 3GS because (silly me) I'm an early adopter. Wow- this is the most amazing sales prevention program I've ever witnessed! It won't be long before these morons come looking for federal bailout money. at&t is the General Motors of the telecom business. Let's hope they're no too big to fail. At least I can take solace in the fact that my moving to Sprint to get a Palm Pre will make at&t a little smaller....
  • I have AT&T now, and so far so good. I usually don't have to deal with customer service for any reason, but when my b/f did, they were very helpful. The stores are always clean and nice. The people in the sales department are a little pushy but other than that, very nice, very helpful. Yes, the service is more than what I'm used to paying and a little more than what I wanted but it's nice to have unlimited and my iphone rocks.
  • I hate AT&T in general. So please everyone DO NOT GO WITH AT&T. My husband and I have been LOYAL customers for over 4 years only to have the most dissatisfied service ever. Just last year we renewed our contracts and bought "new phones". I got the LG Vu, and bought a warranty on it. Then just a month before my 1-year warrantee expires the touch screen goes bust, so to avoid having send me a new one AT&T tried to troubleshoot it over the phone. It worked, well not exactly but I'm not a big complainer so I was just happy it wasn't has horrible as before. Then a couple weeks later the volume goes bust, called warranty and they said they can't fix it and that I can't get a new phone all because a small, I really mean small, part of the plastic cover is peeling. Seriously, I paid for the warranty, been a loyal customer, recommended AT&T to family and friends(which I now regret, and so do they) and this is the treatment I get. Of course, I am going to switch phone plans and continue bashing AT&T and recommending for everyone NOT TO GO WITH AT&T. Because I have kept my mouth shut for so long, and have finally decided to open up because of this last straw, here is the rest of my complaints: -Poor customer service over the phone -High rates(Just for two phones we were paying $200 a month) -crappy phone choices despite the iPhone -They would waste paper just sending us the bill in 7-8pgs but not the specific call logs -I hate the fact that they changed from Cingular(which I prefer better) -Cancellation fees -all the HIDDEN fees -EVERYTHING!!!
  • So my mom just switched our cable network from Comcast to At&t because it's cheaper. I don't like AT&T because most of the time, there's always no service. I also don't like the remote and that stupid cable box (Comcast's cable box works better) because it takes forever to turn on. The directions At&T give us sometimes don't work. When trying to receive customer service, they keep switching us until they can find a person who can answer our question. It takes about 30 minutes til we can get some real service. We'll be helped for 5 minutes, which is really only how long it should have taken. Another thing is that they gave us a tv guide list of all the channels that this channel has nickelodeon, tnt, etc. When I put the channel to a certain number, it wasn't nickelodeon or so forth. All the good channels are mixed all over the place. Even the website is not helpful. They only have guides for Sacramento and other regions, but not Oakland. Also, on comcast, we would get loads of free anime and other free viewing stuff and plenty of music channels, I don't even have that anymore on At&T. I miss my anime, and now I'm not being updated on all the good anime. AT&T does have some anime, but when they show new episodes, they're usually not in continuous from the other shows. They're from different shows. Moreover, our cell phone service switched to AT&T. Verizon works much better than AT&T. There are hidden fees and bad service. The internet on my computer is pretty good; however, during time of bad weather, the connection sucks. At least, Comcast worked a hell of a lot better.
  • I don't hate At&t.
  • There is not enough space to tell you about all the bad experiences that I have had with AT&T, but I will tell you about what has happened in the last month. I have spent numerous hours on the phone with this company trying to get all my issues resolved. This last problem has sent me over the edge though. This huge Multi-billon dollar company does not have a technical support line for people that are having trouble with their website. I will repeat this NO PHONE NUMBER WHERE YOU CAN SPEAK WITH A LIVE PERSON OVER THE PHONE, ABOUT PROBLEMS THAT YOU ARE EXPERIENCING WITH THEIR WEBSITE. After two hours of trying to paid my regular phone bill online and talking with three representatives in customer service and repair last night and three people in the business office and repair today they still could not solve my current issue. In the end they agree with me and finally conceded that I was in a loop (my idea) that every time I would try to log in to my regular phone service web page it would take me back to my Uverse Site. Each person would tell me that I was going about it the wrong way and they would show me how to do it. I build computers so I was sure I knew I was following the correct steps and they were all just full of it!! In the end they told me that I would have to email their technical department and tell them my issue. I ask if they would do this for me and they all declined!! My phone bill was $25.00 and they waive the $5.00 fee to pay the bill over the phone, otherwise I would have to pay it. This whole problem started when I told them I was having so many problems with their Uverse fiber optic phone service (static on the line, my phone calling my number automatically and hearing other parties on my phone when I was having a conversation). About of six months of this, I could not take it anymore and told them to change my service back to my regular line. Will I waited two more months for the call telling me when they will change my service back and then I find out it only should have taken THREE DAYS and they dropped the ball again. So finally my phone gets straighten out and then my TV also Uverse starts acting up. There is a delay of sound from when the characters move their mouths to when I actually hear what is said. I call Uverse Technical Support and they tell me that I need to adjust my brand new TV to fix that problem. I told him I don't think that was the issue (really stupid) and hung up the phone, telling myself I will just deal with it. So then my TV reception starts freezing up two or three times a day, I live with this again until I am ready to go nuts especially after speaking with the last guy (makes me not want to call for help) One night I turn the TV on no reception at all, no reception on my other TV, so I call and the rep tells me that I do not have reception because the broadcast station where my signal comes from is down. I tell the guy that I live more than two hours from it and other people in my area have reception. The next day I turn on my roommate’s TV, he has reception and my other TV's are still down. I go through all the procedures to reset the Gateway and the two boxes (receivers) nothing solves the problem. AT&T told me they would send a technician out the next day and that most likely my main box is broken. I tell the tech what the problem is and he changes out the Gateway. I have TV for the rest of the day. The next evening NO TV, I call repair again, the tech comes out the next day the fixes the problem, and I asked him to give me a new receiver. He told me the problem was not the receiver but a small silver connector they installed when they first gave me the system. I am so happy now my TV's finally work. I sit down to watch my program, pause live TV to answer the phone, now it will not do the same functions as before and yes I forgot to say I lost about 100 recordings I had from the past of many excellent documentaries I was looking forward to watching. I thought to myself what did this repairman do? He told me that he just took of that connector. Turns out after that he switch TV boxes from my other TV and forgot to tell me. He gave me his telephone number and told me not to hesitate to call him with any concerns or questions. I left a message he never returned my call, this was before I figured out that he had switched the boxes. I call AT&T with the problem and asked for the techs note's to see how he had solved my problem. The representative told me he would find the answer and call me back. I have never received a call back from either of them. I called Unverse repair and told them I needed someone to call me back from their business office, he told me that he would leave a message with them, but don't expect a call back. He told me to call the regular business office in the morning. To top it off I found out today that Uverse and the regular business office is one in the same. I cannot belief that they can treat a customer this way the not have to take responsibility for it. Tomorrow I have to stay home again because a new repairman will be coming out tomorrow to switch out the boxes again to put things right. Before this experience I had AT&T cell phone service for years and finally got fed up with all the drop calls each day. I actually got to the point where I told the person on the other line to hang up and I would call them back because I knew exactly where the call would be dropped. I do not have the problem with my new company. I have two more stories about other issues I have had in the past, but to tell you the truth I don’t have the time or the energy to write them down now!!
  • I have absolutely zero experience with them, but if they've been doing so well for so long (and they have), they're doing something right.
  • I totally hate AT&T... furthermore they keep buying other companies and get bigger adn bigger.
  • i hate at&t they totally screwed me over on my phone bill,they try to make you believe you got a good deal on a package till you get the bill and relize you been lied to all the hidden charges are on there,i'm with the cable company now and i love it no hastle i pay 99 dollars a month for internet,cable and phone,and the phone sevice gives me everything that at&t was overcharging me for,i wouldn't go back to at&t for anything,and i hope they lose all their customers
  • Hi this is inrealife again. I found the email address for Randolph Stephenson at AT@T, he is top dog there. I emailed him and it has not bounced back yet. I am having issues with billing and my regular phone line, however I found a way for people to get out of their cell phone contracts and it really works! In fact I am going to start a web page to tell people how to do it and they will not make you pay the fee for not completing the life on your contract. At least this way the consumer will have some control over such a terrible company that is trying to buy up all other companies, and has a total disregard for customers.
  • i just like the T&A ;-)
  • Wow, I find all of the answers here interesting. I retired from BellSouth, which has now been bought by AT&T. Customers are not the only ones complaining about AT&T either. The company is really the old Southwest Bell. When they bought AT&T they decided to adopt the AT&T brand name for recognition.
  • No I have virizon.
  • I HATE AT&T..I'VE BEEN WITH THEM SINCE MY FIRST CELL PHONE. I ADDED A SECOND LINE ABOUT 6 YEARS AGO AND ALSO CHANGED OVER TO THERE 3G NETWORK. SINCE IVE DONE THAT THEY HAVE LOST ALL MY INFO ON MY ORIGINAL START DATE, OVER-CHARGE MY BILLS ON SERVERAL OCCASSION. IF THAT WASNT ENOUGH, I ADDED A THIRD LINE FOR MY DAUGHT LAST YEAR. THEY TOOK OFF MY EARLY NIGHTS AND WHICH CAUSED MY BILL TO SKY ROCKET..I SPENT ABOUT THREE HOURS ON THE PHONE TO GET IT RESOLVE. TO ADD SALT TO MY WOUND, I GOT A NEW PHONE IN DECEMBER. HERE WE GO AGAIN WITH THE ERRORS AND HIGH PHONE BILL. THEY JUST ROLLED OUT THE A-LIST FEATURE AND I THOUGHT THEY WERE DOING A GOOD THING SO I CALLED ALL EXCITED ONLY TO FIND OUT THEY WANT ME TO INCREASE MY PLAN..ARE THEY KIDDING ME...IVE BEEN WITH THEM FOR 13 YEARS...TRUTH BE TOLD THE REAL AT&T WOULD HAVE VALUED OUR RELATIONSHIP..THIS IS STILL CINGULAR MASKING BEHIND THE GOOD AT& T NAME...SHAME ON THEM BECAUSE WHEN ALL THREE OF MY PHONE CONTRACT IS UP, I WILL BE GONE TO A COMPANY THAT BELIEVE IN VALUE AND THEIR CUSTOMERS
  • Update: After I email the top guy at AT&T, they responded the next day! I told the Uverse Manager that they should have their people read all the sites like this one that say their customers hate AT&T. He had my problem solved in one day and on the Billing side the Manager explained to me how I can access my regular telephone billing site, not one other person at AT&T for over one month could help me with this issue. I would never go back to AT&T for my cell phone, because they have such spotty coverage in California and I had several dropped calls every day. Verizon is great, no drop calls and excellent customer service. There is a way to get out of AT&T cell contract before your time is up and not pay a fee. Many people have done this and it works, I just happened upon the info in Utube.
  • I have no reason to hate them. I have T-Mobile for my phone service. It works for me.
  • Not a fan of AT&T right now!! In attempt to "go green" and partially due to the fact I have an incredibly hectic lifestyle, I opted out of paperless billing a long time ago. Instead, AT&T sends me a text message whenever my bill is due and I pay it the day I get the text. I've found this service to be a lifesaver, until now. For some reason, they did not send me a text this month and so I absentmindedly forgot to pay my bill. Completely my mistake, but I have been trying for the last 12 HOURS to pay my balance. So, here is the wonderful logic of this company. My phone service was shut off (totally understandable because I do have an outstanding balance), so I have been attempting to log in to the website to pay my bill and have been receiving error messages ALL day. I can't call customer service to PAY MY BILL BECAUSE MY PHONE DOESN'T WORK and I can't log into the website (mind you, for the past 12+ HOURS now) to PAY MY BILL BECAUSE THE WEBSITE DOESN'T WORK. And, I know that it will probably cost like $40 for a "reactivation" fee. Which is completely ridiculous, but whatever. That's the least of my problems. AT&T has had really shoddy service lately in general, but the most annoying thing EVER is that my iPhone 3G will no longer connect to ANY WiFi service and instead only works over the sluggish 3G network. The AT&T people blame it on Apple, the Apple people blame it on AT&T. Regardless, I've been stuck with a phone for the past three months that doesn't work the way it's supposed to and no one can tell me how to fix it, except to buy the iPhone 3GS for $400 because I am not eligable for an new phone upgrade for another 4 months. So, in return for being a loyal AT&T customer for 4 years and an iPhone user for almost 2 years, I get the privledge of spending TWICE as much money on the exact same thing a BRAND NEW customer gets at half the price. Whoever thought up this marketing strategy is brilliant. And, secretly working for Verizon I think because that's exactly where I'm going when this stupid contract is up.
  • I hate AT&T. They are so disorganized and disconnected within their own corporation. I was going along just fine until I moved to another residence. After one month of NO DSL internet SERVICE--the DSL CS is separate from landline CS, almost 100 calls over a months time to BOTH DSL and landline customer reps--neither knew what they were talking about--I called over and over again until I got a rep who actually got me a little farther in the process) and crazy trumped up charges no rep seems to know what for, I am so over AT&T. Today, I spoke to two reps, one clueless and nasty, one indignant and totally unhelpful. They bill me a $5 home networking fee because THEY bumped me up to DSL Ultra, then I requested to be put back down to less expensive Lite and there is a $5 charge if you don't have Ultra or higher (wtf??) because "you have a laptop and you are wireless, aren't you?". I've always had wireless the past 8 years and my own personal non-rented modem, you nasty rep. They NEVER told me there was a home networking fee. The only reason I'm still with them is because of our home security system. In fact, I think I'm switching to cable internet, but I heard comcast (the cable monopoly here) is just as bad.
  • We switched to AT&T wireless after Qwest bailed out of our area. BIG MISTAKE!!! 1. They made it easy for foreign companies to slam us with services we didn't ask for and when we refused to pay those bills, they threatened us. When I threatened them back (I know two senators well enough to bring more scrutiny on their business than they want), they finally told us how to put a stop to it. It took 6 months to finally clean up the mess and get their ill-gotten gains back. 2. One of the selling points is that if you have AT&T you can use your phone abroad. Lie!!! I've been to Europe a few times, and my phone has never worked properly. I've spent hours on support and got all sorts of stories (each one different) about what is wrong. But it still doesn't work. 3. Then my son's phone stopped working for no apparent reason, and because it had a "scratch" on it (what phone that's used doesn't), they refused to replace it under warranty and we had to pay $65 to get a refurbished unit. My advice is don't do business with AT&T unless they're the only game in town. AT&T stinks!!!
  • Yes :( iPhone
  • Most Americans are clueless about cellphone service, and pick the cell phone according to "what is the best new item. AT&T is actually the best cell phone company in the US. they use GMS technology, and most of the issues people have are things like: buddy gave them a differant phone and they switched out the sim card and started talking, all the sudden, dropped calls (you have to let them know you switched phones so you can receive updates on the new phone) never turning the phone off (phone can't download updates) using the old sim card for the new phone buying phones from an authorized dealer, and getting crappy stuff, or the dealer promises them something that the company doesn't offer. Most phone dealers are "authorized dealers" and get paid for starting new service and selling stuff, so best bet, go online to the actual site, or go to a company store

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