ANSWERS: 2
  • Yes, hello this is Kevin. How may it be my pleasure to provide you with outstanding service tonight?
  • "will" implies future tense, 'would' is conditional. Neither is technically incorrect, if you are answering the phone speaking to a customer about using your services I would go with "will". If the person is there and you would be currently assisting them, it would be proper to use 'would'.

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