• After a factory reset it should be like new. Are you sure you didn't reset it and save data? That may have saved the "owner's account". Personally Id try resetting it again. If you need the data you might want to take it to a local store and get them to help you. When I got my first phone (at WalMart) I told them to make it work before I left the store, and that young man did it like a pro!

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