• It's likely that the drivers can't see the device owing to board or vendor specific IDE drivers. If you have a non-standard IDE driver controlling your primary and secondary hard drive controllers, then the HP software may not be able to interrogate the drive correctly, and if it can't verify the model number and firmware revision of your drive it won't allow you to interact with it. If you're using XP try reverting to the generic microsoft driver by going into control panel -> System, highlighting the IDE driver, and selecting to replace it with the Microsoft-provided Primary and Secondary IDE devices, then see if the HP software can see it. If it can, you will have to decide if having the bespoke IDE drivers is worth sacrificing functionality with the DVD device.

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