ANSWERS: 4
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Absolutely! It's much easier to think of everything that has gone wrong than to say 'good job'!
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I work at a restaurant and customer's definitely complain more, there are next to nothing in compliments.
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Yes. People are more willing to put themselves out to complain, thinking it benefits them, than to compliment, thinking it will not benefit them.
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customers like to call in their complaints and write letters of commendation.
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