ANSWERS: 14
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Probably listening. You cannot adequately answer a question or offer advice unless and until you have listened to the problem.
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Trying to walk a mile in the other person's shoes. Trying to actually understand their point of view, whether normal or not.
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A patient.
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Empathy!!
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Unconditional positive regard.
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Empathy
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To solve the problem in the end
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An open mind.
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Professional detachment.
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Lishening Skill . Should be attentive , patient and most of all look into the eyes of the patient while he/she is talking. Showing interest and be part of it. And let the person himsejf/hersslf to find the solution to his/her problem.
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Healing
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to do a good job
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empathy
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Keep a secret!
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