ANSWERS: 100
  • If you're on the clock, yes. :)
  • If you work in Customer Service and cherish your job they are. According to the suits in charge.
  • Only when they are within earshot.
  • Most of the time yes, but after trying unsuccessfully to accomidate them because they are just trying to get something for nothing then no. But as a customer service representive thats been doing this for many years I try to help the customers as much as I can but if they are just looking to steal & stiff you anyway then your not going to miss their business because their not bringing you any business anyway. Most of the time I can usually resolve most customer complaints by offering something for free if they've had a problem with one of our other services or products but sometimes you run into people that will never be satisfied no matter what you do.
  • If your business is strong enough to withstand the loss of a customer and his/her friends, then the customer isn't always right. ;)
  • No, they are not always right. But it's a good business practice to treat all customers with respect and dignity. Sometimes this means agreeing with them even when they are wrong. Most of the time this attitude earns respect and dignity in return, not to mention return business. There will be jerks though. Even when they are right they're wrong.
  • In theory, yes, the customer is always right. But, when the customer becomes biligerent or violent or begins using foul language with me or any of my employers, that's when we ask him or her to leave. As long as the customer is remaining calm and courteous, I will do anything in my power to make him or her happy.
  • That's how I was trained. But, later on, I learned about the ones who (supposedly) bought dresses, (to wear that night), and brought them back the next day, (never having removed the tags). And, the customers who ALWAYS ate 3/4 of their meal, then demanded to see the manager about mis-cooked food, or some other reason to get their food for free, (or next to it). They really do ruin it for all good customers.
  • So long as I'm paid, the punter is as right as rain, so far as I care. Now, are they actually right? ... In my experience, rarely.
  • No way... I get customers all the time that try and tell me that i'm wrong and soon find out that I'm actually right and they are wrong... I help about 300 customers a day... It gets quite old...
  • Only in their minds but the customer usually is an under educated person hoping that they will select the right thing and they help that the sales force is competent to guide them into purchasing the right thing.
  • Only back in the good old days.
  • Only in his own estimation. The salesperson needs to be aware that some purchasers are on the make and should never be allowed to get away with unfair trading. That applies in the reverse also!
  • No. I was so wrong today to stand at the service desk for 20 minutes watching the guys stock the shelves. I should have walked out.
  • With the way people are these days--they lie, cheat, and try to trick their way into getting a refund, discount, or just making a complaint--no way. They're only right when a business wants to make money and not lose a customer, but many times customers are so bad they are wrong in my eyes.
  • This is store policy for most places and it is taken to the nth degree in my opinion. The customer usually wants to scam the store out of money or services.
  • If I go into the store and say I should receive a brand new Ipod for free, am I right?
  • I work at a pizza place, we have people trying to scam us all the time. I had a guy call and say that 3 nights before he came in and orderd a large pep and sausage. He said when he got home it was black olives and mushrooms and he is allergic to mushrooms. He said he didn't call for 3 days 'cause he was recovering from the allergic reaction to the mushrooms. Was he right to try to scam us no! But I was never rude to him, I treated him and his call as if it were real important asking name, number time he was in, who waited on him. I even try to treat the drunks who insist that last week they got a "slice" from us with respect as I usher them out the door. Even if the customer is wrong, they are the ones who pay my wages, so I try to treat them well.
  • No. However, the customer is almost always stupid.
  • If you like your job and want to keep it then yes the customer is always right 100% of the time. Even when they are wrong.
  • NO! For example...I was working at a photography studio during the Christmas season (boy wasn't that fun!) A mother came in with her 2 sons who were ALL over the place, not listening, wouldn't sit still, no matter what I did these two were terrible, and I couldn't geta picture to save my life. Their mom got pissed at me because I looked at her and said this just isn't working ma'am (mind you, this is after almost TWO hours and the whole time she just stood there and never said a single word to her kids who were being little terrors) and she looked at me and said "YOU are the photographer...it is YOUR job to make them sit still, listen, and get a good picture taken" .......WRONG!! That is when I finally lost my cool and said "No ma'am, YOU are their mother it's YOUR job to control your kids and make them listen, it's my job to take the picture!" Of course after that she wanted a new photographer, which she got, and still didn't get a good pic!
  • I once worked at a fast food restaurant when I was young. Sometimes a customer was so dishonest you knew he or she was not "right". For example, a customer would take a hair from his or her own head and put it in the food, then bring it back and complain. Or he or she would deny that the chicken burger he or she bought was not 'chicken', even though it 'is' chicken meat, and wants a full refund!! Can you still say that the customer is always right? Heck no!
  • When they're also the police, maybe.
  • I worked in quality engineering as a technical service representative in an industrial business. I also ran my own landscaping business when I was in university. In a small business you try to accomodate the customer in a large company it's more of a negotiating scenario. In landscaping you do what the customer wants and then bill them accordingly. When I was in technical service the customers would put in quality claims for all kinds of stuff looking for any kind of discount they can get. They like to think they're always right but I've turned down some hefty claims.
  • No but often an employer would like you to pretend that they are.
  • absolutely yes..THATS THE NUMBER ONE RULE YOU SHOULD GIVE OR BE TAKING BY YOUR BOSS..otherwise..no profets..although if you treated your customers strictly business..itll couse alot less trouble..no emotions!!
  • No, the customer is wrong about 80% of the time, and about 30% of that time, they know it. But people take advantage of that "customer is always right" rule and milk it for everything they can. So the rule to remember is "The boss pays your bills, so the customer gets coddled."
  • Nope. But they think they are.
  • If I could take a test anywhere, it would be in a restaurant....because the customer is always right. Except they're not. I'm a waitress. They're right about 2% of the time.
  • nope, sure if the "customer" walks into a dry cleaners and asks for a cheeseburger then i fink they are kinda rong. . . lol if they had cheeseburger stains on der clothes den maybe its a different story lol. . .
  • If you own the business, that's the 99% rule yo...
  • If you are a businessman, then you had better learn to live by that statement
  • not in today's world. customer satisfaction is a thing long past unfortunately.
  • No way...In order to maintain a customer base most companies have to operate under that theory. That doesn't mean that there aren't times when the customer is completely wrong.
  • no they are not beacuse they can blame you for anything and according to them they would have to be and there goes your job
  • No, mis information. People don't read fine lines or bold print.
  • It depends upon what type of business you're in. Do you depend upon that customer for return business and good "word of mouth"? A good business owner knows how to make a customer feel that, although he may NOT be right about something, the owner has made him feel good about bringing it to his attention. Touchy business, this is. Small independant businesses have a much greater problem with this issue than large corporate businesses. No, the customer is not always right, but you must make them feel they are, at least right in some part of the issue - to retain their patronage and goodwill. (strictly speaking from a previous independant small business owner)
  • No but like a wife you have to make them feel like they are right.
  • lol to the first answer ive wrked in retail and yh thier not always right but should be treated as if they r with manners and niceness lol if they want a refund for a broken item u suggest a swap lol uum if they get violent just take it on the chin and calm em down lol
  • No they are not always right. I have been a manager for 13 years.....when a customer uses deragatory language or a racial slur towards one of my employees....their money is no good in my establishment.
  • When I'm the customer, yes. To be serious, I would say yes. No one should ever argue with a customer, except the owner of the business.
  • gammeylad it was u lol wat u mean some kinda code lol this is the way i type on msn sorry its like txt language well im only 18 wa u expect lol anyway thas no reason to downrate y did u downrate me gammeylad or who ever did i wont be mad just tell me lol sounded like my mother then lol reply plz goodbye too cos im goin to bed in a minuit now tlk to u all again lay off the downrate button lol
  • "The customer is always right" This is more of a philosophy than a fact. If you can turn an angry customer into a happy one, then you have a customer for life.
  • That would be a big NO. Example "But shouldn't this case be worth $100.000?:". No m'am, you would be lucky to say hi to the judge.
  • no. their not. Keeping a customer satisfied is the goal but lets face it. there are some customers that you can NOT ever satisfy. ex) I was in a Cracker Barrel a while back and a lady was complaining like crazy cause the cook was incompetant and didn't know how to spice her food correctly. A waiter came over and told her 'well, maam I am sorry and we will get you any other dish you would like on the house if you just tell us what you want".. after he left she said "I don't want another dish..their cooks just need to learn to cook it the way I like it. (like she's a queen and they are supposed to cook JUST LIKE SHE WANTS IT and forget everyone else). My point being you cannot satisfy some people. I worked retail for a long time and I had customers come in and DEMAND I lower prices on things because it was past expiration date or had a dent in the can or whatever.. I couldn't do that.. I was just a cashier. but then they are always supposed to be right..
  • I would say the customer is always wrong. I worked in a sketchy happy harrys and we go customers all the time who wanted cigarettes and condoms and pregnancy tests and herpes medication. Sounds like good people, right? One time, a couple, who looked like they were both crack heads, had a fight right in front of me, shouting obsenities such as "Dirty Dick", because the guy bought some STD meds. They got into a fist fight. Another time, one of my coworkers, who was about 14 and had a 2 year old daughter, wanted me to buy her cigarettes. I said no , so she asked A FREAKING COP to buy her cigarettes.
  • No, the customer is always shite.
  • Yep... And the job is to make them feel they are, even when they're wrong. If YOU suggest something, you need to make sure they either think it came from them, or they have some input into it. As a programmer for 25 years, I have had tons of examples, but it usually involves a set of fields, which the user/client WANTS, and there's ALWAYS things they forget, that you remind them of. You have to explain why those fields are needed... "What if someone has/does (this) here? How do you address that?" They also need to be asked to provide input, even if it's just giving you a list of values to verify it against. That keeps them involved in the design and development process. As a meatcutter, years ago, we had a lady that would come in, just after we'd filled the case. We'd ALWAYS point out one we were sure she'd like on the top, but she'd always have to go through every damn roast/steak (think 6-8, stacked 6-8 high, and 99.9% of the time, she chose the one on top that WE had pointed out to her. BUT, she's always shop at Dad's store, so she was always right. That's just the way to keep customers coming back. (Doesn't mean you don't mumble under your breath when they leave! LOL)
  • hahaha lol but you said phew u got me off the hook lol haha tha sounds guilty to me lol dnt wrry bout it anyway im not realy bothered lol just like to wind u up lol reply plz
  • It depends on who's asking the question, if you are the employee then you must do as trained and bite your tongue most of the time. It is said the best way to advertise is by word of mouth spread by happy customers. Follow the example of Sam's Club and other retail giants where a customer can bring back almost anything with or without a receipt and still get a new product regardless of what happened. As a business owner for 35 years I am in the position to not have to kiss all customer's butts when I know they are wrong. There are always bad apples in all walks of life that you cannot make happy no matter what!
  • The customer is usually right but can be very rude and hurtful simply because they misunderstand the situation at a time when they feel misled. If 90% of customers would remember that the people who work in customer service types of businesses ARE PEOPLE too, I think they would use that fact to more effectively get their point across to those who are assissting them.
  • The customer is always right......in a perfect world. But then in a perfect world the employee and company are also perfect and thus right. In reality the customer is not always right. Its amazing how often customers take out their pain from personal problems on an employee simply because, and they don't like to admit this, they are helpless to fight back. Unfortunately I guess thats just the subconcious nature of many people. But to be fair, in companies that are unresponsive to public opinion, the service is so below par that the customer has every right to be frustrated and to express that frustration with company tools, also known as managers. I guess I'd say no, but that doesn't mean the company/government/employee is right either. :)
  • Not in my job...in fact, I'm expected to "push back" most of the time and point out where/how/why they're wrong.
  • I own a business,a hair salon,I would never make that statement,I listen to both sides,if the client is very rude to my stylist,I have asked them to leave bef.not a problem with telling then either!
  • I just like to let the customer think he's right. Even when most of the time they are not.
  • nnoooo the trick is to make them think they are
  • No, but you are supposed to make them feel so.
  • No, customer is not always right, but a good salesman can change their mind and make them think the right answer was their idea all along. I think the phrase refers to not arguing with customers, just sway them your way gently. "No one minds being pushed around when they are dancing"
  • No and never will be unless you work for a company that produces a cheap product and then it doesn't matter. For example MacDonald's if a customer says this is not what they order even thought it's clear as day on the receipt the policy is give them what they meant to order. But in s Stereo or large screen TV store it's a whole different story.
  • Not always right. Most of the time we listen to the customers side of the story but when we find that he is in the wrong we do not argue but just ignore the issue.Sometimes we correct the customer also.It all depends on what is right for everyone.
  • Sometimes!
  • Absolutely not. Haven't you ever been in a line --say at an airline ticket counter-- and listen to the rude, obnoxious delayed person taking it out on the ticket clerk who has no control over the circumstances? As far as such nitwits are concerned, the only "right" thing about them should be RIGHT OUT THE DOOR!
  • Well, we all know that they aren't always right. But you can always give them the smokescreen that makes them think they are right.
  • no,the customer does no always right.
  • No. I was taught by my first manager that the customer is not always right but the customer IS always a customer. It just means that they may not be right but you still treat them with respect and help them out. That's how I've always approached it.
  • no , and their most often wrong. the joys of retail!
  • The customer pays your salary and is the reason for your existence. So yes, the customer is always right.
  • No, but you gotta make ythem think that they are. Sometimes though, revenge is sweet. I used to be a mover. I damaged a jewelry stand. I was gonna give the guy 100 bucks right then and there. He thought I was trying to screw him, and he INSISTED that I mark the damage on the inventory sheet-as he KNEW his rights. I did as he asked. After I was done, I explained that he needed to file his claim with the claim department. Since the jewelry stand was about $150 and he had a $250 deductible, he was pretty much out a stand and money, BUT HE WAS RIGHT.
  • No, no, no. The customer is seldom right because they usually do not know the rules. The person who came up with that saying needs to be dug up out of his grave and shot...twice. A customer should be treated in a polite manner if there is a problem, but people have got to get that stupid saying out of there minds. It is false.
  • not all the times,this statement has made some customers to lose their sense of humor and belongings.
  • hell no!
  • No. The customer is not always right but we have to let them think that in public buisness.
  • I once had someone say it to me like this: "The customer is not always right, but the customer is always the customer". Are there times where it makes less business sense to meet the needs of a customer - by far. Do you have to be rude and condescending to the customer when you let them know that? By no means-they will still be a past (and hopefully future) consumer of your products or services.
  • no, but they must think it's their idea they changed their tune.
  • well,i don't think so because other customer are stupid and became spoiled,,they keep complaining even it's wrong.there are always consideration in one topics.
  • No. I work at an I.T. department and get many people who do not know stuff when they think they do, and actually end up making things worse.
  • Absolutely not.
  • i think costumer is always right in a right way..its also depend upon the situation,, but first asking is the best secret to become right, as a customer.
  • To the company maybe, not when they start getting irrate because they don't want to understand that the cashier can't break policy to do their bidding, that cashier will get in trouble for a customer and get fired possibly, intimidating the poor cashier (who are usually very young so its easier), is not right. I was a manager for a while, had to deal with that crap way too long, adults acting like a child during a tantrum throwing things at people. Seriously, happens way too often. That's why I quit retail and still tell other customers to calm down when they take it out on the "kid" behind the counter.
  • Depends on how cute : )
  • No but does it matter?
  • YES ALL WAY THAT HOW YOU GET MORE CUSTOMERS
  • If you want to do 'good business' yo...
  • Yes! the customer is always right even when their wrong why? look at it this way - Your customer IS YOUR PAYCHECK! if you piss off all your customers and nobody comes - you don't get a paycheck!
  • The short answer is "No". Regardless of whether or not the customer is right, it is up to you to control your behavior and do the right thing for yourself. There is nothing worse than to be on the right side of an issue and to end up dealing from a position of weakness. A position of weakness comes from focusing on "who is right" as opposed to "what is right." This weakness can come from several areas and may include the words used, the tone of your message, your actual behavior or even the nature of a written response. Focus on your behavior. That's all you can control. If the customer is out of bounds, which does happen, you must ignore their behavior as best you can and focus on "what is right." When you are truly focusing on "what is right". Most people, customers included, when losing will try to take the discussion to a personal level. If at all possible don't go there. Remember, that the only taste of success some people get is when they take a bite out of someone else. Focus on solutions and you will be much less likely to have a bite taken out of you. Is this a perfect solution? No. All I want for you and others is to increase the odds of having a good result.
  • I'd say they're more often wrong. But it's a retailers job to keep buisness flowing so if possible you gotta let them think they are. Annoying huh?
  • The phrase "the customer is always right" is based upon SMART BUSINESS PRACTICE. If you have a customer who is unhappy about a certain situation, you have two choices. You can #1. give the customer what he expects, or #2.Not. If you give the customer what he wants, you have a chance of keeping the person as a customer, and receiving future business, and having positive word of mouth spread about your business. If you don't give the customer what he wants, you will probably never get additional business from the customer, and possibly have BAD
  • The phrase "the customer is always right" is based upon SMART BUSINESS PRACTICE. If you have a customer who is unhappy about a certain situation, you have two choices. You can #1. give the customer what he expects, or #2.Not. If you give the customer what he wants, you have a chance of keeping the person as a customer, and receiving future business, and having positive word of mouth spread about your business. If you don't give the customer what he wants, you will probably never get additional business from the customer, and possibly have BAD word of mouth spread about your business. Therefore, when you hear the phrase, is the customer always right, the real answer is, it doesn't matter if they are right. Even if you are right and they are wrong, if you don't make the customer happy, ultimately the business is the one who will loose a customer. The customer will shop somewhere else, and you won't be getting that business.
  • No. That's why I have never had, nor ever will, a job in retail. My heart goes out to the people who do.
  • S/he's the one w/ the $, right? And you want summa that $, correct? Well,...(!) ;-)
  • Heck now. What about a customer or clients who go get their hair done. They come to the salon and get their hair done so I feel I am right. They need to look good correct?
  • Yes, of course the customer is always right, unless they are wrong.
  • no, usually it's their own fault, but customer sevice is what it is.
  • CUSTOMER IS NOT ALWAYS RIGHT BUT YOU MUST BEHAVE AND ACT AS CUSTOMERS IS RIGHT ,UNDERSTAND HIS NEEDS,AND ALSO UNDERSTANDS HIS FEELING BECAUSE THERE IS NO USE TO MAKE THE ARGUMENTS WITH THE CUSTOMERS.
  • Nope, that's only said to get the store money. Most the time the customer is just an arrogant asshole who demands the respect he (or she) doesn't deserve.
  • The customer must always be right except when they are wrong!

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