• listen to the facts of the story instead of how they are feeling.. Understanding why they are feeling the way they do is more important, if you want to share empathy, than listening to them talk about emotional symptoms.. 'I feel so sick'.. 'I feel like throwing up.' 'I can't sleep'. 'My stomach hurts'. 'Why can't anybody understand?' 'Noone seems to care'.... These are all 'symptoms' more than the cause...
  • maybe you can help them find someone else to help them

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