ANSWERS: 4
  • turn off system restore and rescan and see, do you have the latest version of mcafee, if this doeasn't work DL spybot search and deasroy and run and imunize
  • Yes I have McAfee Internet Security Suite and I always update it. I also ran the spybot search and destroy but it doesn't pick it up. My F:/ is another internal hardrive I installed a long time ago. shaggy I will try your suggestion, and see if that works. *Edit* Shaggy, it didn't work. The trojan is still located in my F drive
  • start control panel system (icon) system restore tab put a check mark in the box, click apply and OK (this turns off all restore points) which often hides virus/spyware etc now I want you to download the following program called: Malwarebytes, main thing to remember is to make sure you update it before using, run on quick scan first time, complete scan next time, will take along time but will do a good job of cleaning. Next download a program called Glary Utilities which will finish repairing your registry. Here are the instruction and downloads. http://www.bleepingcomputer.com/malware-removal/uninstall-antivirus-2009 • Malwarebytes' Anti-Malware Is the name of the software, just visit web site and click on download, very easy to use, great malware program. HOW TO MANAGE Malwarebytes’ Anti-Malware This software is for the virus known as anti-virus 2009 which is really a type of Malware, which can get you in a type of drive by off of just about any site, so far most of the well known software’s have not been able to catch it and disable it, so this one seems to do the job very well. Very easy to use and works well for other Malware as well. Once you have is downloaded, open program. There are 9 tabs across top. 1.Scanner- there are two types of scans you can run quick & full. Quick looks for the most common types of malware Full will analyze all hard drive and provides a deeper scan, takes longer Just click the scan button to begin either of them 2. This is if you were to want to buy the pro. Version 3.This is where you check for updates to this software, just click the button and watch little window that comes up as it looks and seeks out updates(should be done at least once a week) 4.This is quarantine area, this is where are items that are found will be sent, once here they are contained and no longer a threat to your system. You can choose to delete them or leave them or restore them, it’s your choice. Simple choose a button to make the function happen. (In general most items can be deleted with no problems) 5. Logs click the open button after highlighting which one you whish to see, and log will open, showing the scan that was run on that date. You can choose to leave logs or remove them be using the buttons 6. Ignore list this is where some items may show up over and over that are not a real threat, what are considered false/positive, so you can choose to ignore them, and just use remove button 7. Setting all these boxes should be checked except the first one, only check it if you are having major problems with system and need to shut down Internet Explorer to find virus and then set back proper way when done. Choose you language also. 8. This is the area that can help in finding hard to find Malware or unknown ones Each button help you, one collect information, reports to bug, reports false/positive so they can create fix’s Last button helps delete lock files on your system, as some virus/ spyware/malware will do so, making it impossible for you to access them ever again or they create a locked file that has nothing in it. 9. About just tell about program Exit is at bottom right corner HOW TO DOWNLOAD GLARY UTILITIES 1. http://www.glarysoft.com/rrd.html 2. ONCE HERE RUN MOUSE OVER THE PRODUCTS AND VIEW THE DROP DOWN LIST, CHOOSE: GLARY UTILITIES, CLICK 3. DOWNLOAD FROM DOWNLOAD.com- CLICK HERE TO GET GLARY UTILITIES 4. CLICK GREEN BUTTON THAT SAYS DOWNLOAD NOW GLARY UTILITIES 5.38 MB 2.8.366 File Size: 5.37 MB Release Date: Oct. 31, 2008 Operating System: Designed for Windows 98, ME, NT, 2000, XP 32/64bit, 2003 and Vista 32/64bit 6. WATCH FOR YELLOW SECURITY BAR AT TOP, CLICK HERE FOR OPTIONS, RIGHT CLICK-CHOOSE DOWNLOAD FILE. AND THEN WHEN DOWNLOAD BOX COMES UP SAVE TO DESKTOP 7. AFTER DONE WITH FILE MOVE TO DOCUMENTS IN CASE YOU NEED AGAIN. Glary Utilities Optimize, clean and boost the speed of your Windows. Protect your privacy and security. Block spyware, trojans, adware, etc. Fix certain application errors. Simple, fast and User friendly interface For only private use Glary Utilities offers numerous powerful and easy-to-use system tools and utilities to fix, speed up, maintain and protect your PC. It allows you to clean common system junk files, as well as invalid registry entries and Internet traces. You can manage and delete browser add-ons, analyze disk space usage and find duplicate files. You can also view and manage installed shell extensions, encrypt your files from unauthorized access and use, split large files into smaller manageable files and then rejoin them. Furthermore, Glary Utilities includes the options to optimize memory, find, fix, or remove broken Windows shortcuts, manage the programs that start at Windows startup and uninstall software. Other features include secure file deletion, an Empty Folder finder and more. All Glary Utilities tools can be accessed through an eye-pleasing and totally simplistic interface GLARY UTILITIES HOW TO MANAGE In the blue shaded area where it says Glary utilities you will see the words: Status - 1-click maintenance - Modules - > Menu and -X Status: here you can check for updates if you need too, the other button does not concern you as you do not pay for you product only business owner do. 1-click Maintenance you will use this page the most, only 2 steps, scan for issues button (click) and wait for scan to finish (Under the tracks Eraser you will see options- you can click that and add a site you do not which to have you URL clean up, such as a site you visit often and do not want user name & password cleaned, although I discourage this as all tracks need to be clean ever so often) Other option says-select tracks you want to erase, once this page opens put check marks in the boxes of the areas you which tracks to be erased each time you run Glary. Windows Recent Document Windows Start Menu Run Start Menu Search Internet Explorer-URL History Internet Explorer History Internet Explorer Cookies (you may choose to clean history of any other items as you want and if you have Mozilla Firefox then skip the Internet explorer unless you are using both and check) Mozille Firefox – History Mozille Firefox – cookies Mozilla Firefox – Internet Cache Mozilla Firefox – search History Second option- gives all the web sites you go to and you can put a check mark in box so these cookies will not be cleaned, so you will not have to log in each time etc. When scan is done, button will say repair, again click and items will be repair, if first scan found a lot of stuff I often recommend you run second scan just for safety. Here you will find system tools, 5 large yellow/orange button, each opens different areas. Clean up & repair - disk cleaner, registry cleaner, shortcut fixer and uninstall manager (the first 1 work just like on you normal PC very simple, next three same as -click only simply steps Last one works like add/remove but better Optimize & improve: Startup manager-works like msconfig, you need to know what you want to start up when computer comes on. The next to work just like a task manager only more detailed, be sure you know what your doing if you choose to shut something down from here. Privacy&Security: Many great items here, tracks eraser, a file shredder in case you have a file that contains something no one should see. Opps you deleted a file, get it back from here, also encrypt and decrypt a file from here also Files & folders: Check your disk space from here check for updates as talked about in first item, Find duplicate file, empty files, manage large file Systems Tools: Again sort of like Task manger, stop a process from here Internet Explorer Assistant-manage you add-ons from here Windows standard tools-direct access to default functions from here Menu: Restore center Help -F1 Home page Settings About -X - Is to minimize X is to close ***** Side note every couple of months be sure and check for updated version of this software as each one contains newer repairs for errors each time, see item#1. Very important!.
  • G-tech I have already downloaded Malwarebytes and did a full scan. It detected some files which I deleted but it still did not remove the trojan. I have yet to try scanning with system restore turned off. I will try and see if that makes any difference.

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